Indeed, manufacturers are best equipped to identify the source of the problem. Once a problem is detected (e.g. a contamination), they could backtrack each step of the production process and identify where the contamination took place, thereby removing the source of contamination.
However, as seen in previous posts, manufacturers (some, if not all) seem to engage in suppressing results and following suboptimal manufacturing practices - i.e. they consciously, unconsciously, or temporarily blindly decide to act unethically. Guido Palazzo, Professor of Business Ethics at the University of Lausanne, admits that, "What you see in some cases, also in the recent Boeing case, is that there are at one point quality controls, and they find something, but they overrule or they push the guy aside, threaten them, or they put them elsewhere. So it seems that the quality control does not really have the power to make decisions here." Some key reasons for this (gleaned from the -sartan recalls) are as follows:
At the company level
1. Financial motivations: From the company point of view, suppressing results and making shortcuts might be tempting as drug manufacturing consumes resources and carries costs. As these companies exist in a competitive environment, their focus is on competitive advantage and financial performance.2. Time pressure: Investigating the contamination requires time (and resources).
3. Reputational effects: Reporting the contamination to the regulator may affect the reputation of the company.
At the employee level
1. Performance pressure: Employees are expected to deliver a certain quantity of work each day. Thus, they are motivated by reaching the quotas assigned for each day.
2. Cultural norms: The work culture in some countries may not privilege following good manufacturing practices.
3. Laziness or reluctance: Even when investigations are done, employees are not diligent about filing reports or documenting the work they do.
4. Language barriers: A reason that often springs up is that employees may not have good language skills that prevent them from reporting in English.
Professor Palazzo urges examining the "role of quality managers or compliance and how can we strengthen it in a way that we can have speed, but not distort the quality". He points out that "from the ethical blindness perspective*, [...] speed makes everything invisible. So you focus on something and you don't see the rest. And this is getting worse with the whole debate on agility, we have the invitation to speed up even more."
Given this context, compliance managers can address the employee-level factors with training: on drug production process, GMP, regulations, and the consequences of suboptimal manufacturing practices and unethical behaviour. Ideally, third parties would conduct these, with the employees having to demonstrate excellent knowledge (perhaps certifications) that permits them to continued employment by the manufacturer. This training could be repeated every few years for refreshing the knowledge and accounting for changes in regulations and practices. Language tutorials could be given for those who need to utilise a language they are not proficient in.
Furthermore, employees should be motivated to prioritise ensuring the safety, quality, and efficacy of the products instead of achieving product output goals. This could be assisted by having a verification process for each step so that the onus does not lie on a single individual.
The company-level factors could be partly addressed by manufacturers benefit by having independent, third-party audits and being willing to address issues discovered by such audits. However, regulatory bodies are the key actors who can motivate manufacturers into compliance. This will be explored in the next post.
Image Source: RGtimeline
Sources:-
Bloomberg's previous articles:
https://www.bloomberg.com/news/articles/2019-03-27/tainted-generic-drugs-force-fda-to-tighten-safety-regulations
https://www.bloomberg.com/news/articles/2019-03-01/third-potential-carcinogen-found-in-blood-pressure-drugs
https://www.bloomberg.com/news/features/2019-01-31/culture-of-bending-rules-in-india-challenges-u-s-drug-agency
https://www.bloomberg.com/news/features/2019-01-30/chinese-heart-drug-valsartan-recall-shows-fda-inspection-limits
https://www.bloomberg.com/news/features/2019-01-29/america-s-love-affair-with-cheap-drugs-has-a-hidden-cost
https://www.bloomberg.com/news/articles/2018-08-09/red-flags-raised-at-chinese-heart-drug-maker-year-before-recall



